Support hub

Fast help for capture, export, and setup issues.

Start with the quick fixes below. If you still need help, send a short report and the FullPageShot Pro team can investigate faster.

Quick help

Start here before reporting a bug

After installing from the Chrome Web Store, pin FullPageShot Pro from the browser toolbar so capture is always one click away.

If a site looks incomplete or partially rendered, reload it once before taking another full-page screenshot.

Scroll a little first on pages with lazy-loaded images or long feeds so key content has time to render before capture.

If something feels off, capture again and compare the export with the live page to confirm whether the issue is rendering or export related.

Troubleshooting

Open the browser extensions menu, find FullPageShot Pro, and pin it to the toolbar for quick access.

Reload the page, let dynamic sections finish loading, and try again on the same tab without switching away during capture.

Dismiss banners, cookie prompts, or modal windows before capture so the final image is cleaner and easier to share.

Test the same page twice and note whether the issue happens consistently. That makes it much easier to report and reproduce.

Need a person

If the issue is specific or urgent, email support directly and include the troubleshooting details from this page.

Privacy questions

For questions about data handling, local processing, or what the site says about privacy, check the policy page first.

Store and install

Use the store listing to install the extension, confirm browser compatibility, or leave public feedback.